At neuw88, your privacy is not merely a legal obligation — it is our genuine commitment. We understand how important trust is, especially when it involves personal and financial information. This page clearly explains how we collect, use and protect your data.
All data transmitted between your device and neuw88 servers is protected by 256-bit SSL encryption — the same security standard used by major banks in Malaysia. Your information cannot be read by any unauthorised party during transmission.
Member personal data is stored on servers protected by multi-layered firewalls, intrusion detection systems, and strict access controls. Only authorised personnel may access member data, and all access is logged and regularly audited.
Neuw88 enforces a "need-to-know" principle — staff may only access member data relevant to their role. Two-factor authentication (2FA) is enforced for all administrative access, ensuring no unauthorised access can occur.
Neuw88 has never and will never sell, rent, or trade member personal data to any third party for commercial purposes. Your data is only shared with operational partners required to deliver our services, and only with adequate safeguards in place.
The neuw88 Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We respect your right to access, correct and delete your personal data in accordance with applicable legal provisions.
In the event of any security breach affecting your personal data, neuw88 is committed to notifying affected members within the timeframe required by law. We continuously improve our security systems proactively to prevent such incidents.
Welcome to the neuw88 Privacy Policy page. At neuw88, we understand that your trust is the foundation of our relationship. When you register and use our platform, you entrust us with your personal information — and we do not take this responsibility lightly.
This Privacy Policy clearly explains how neuw88 collects, uses, stores and protects your personal data when you use our website, mobile app and all services we offer. It also explains your rights in relation to that personal data.
This policy applies to all users and members of the neuw88 platform, including general visitors, registered members, and anyone who interacts with any neuw88 service. By continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy.
Important Note: This Privacy Policy should be read together with Terms and Conditions neuw88. Any terms not defined herein carry the same meaning as stated in the Terms and Conditions.
Neuw88 collects personal data from you in several ways — directly when you provide it to us, automatically as you use the platform, and in some cases, from trusted third-party sources. The following are the types of data we collect:
| Data Category | Examples of Information | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, ID card number, gender | Registration & KYC |
| Contact Data | Email address, phone number, residential address | Registration |
| Financial Data | Bank account number, payment methods, transaction history | Deposit & Withdrawal |
| Technical Data | IP address, device type, web browser, operating system | Automatic (system logs) |
| Usage Data | Games played, session duration, wins and losses | Automatic (platform) |
| KYC Data | Copies of identification documents, proof of address, verification selfie | Verification process |
We only collect data that is strictly necessary to deliver our services to you. We do not collect sensitive data such as health information, religious beliefs or political views unless required by law.
The personal data we collect is used for the following purposes, all aimed at providing you with the best experience on the neuw88 platform:
Neuw88 will not use your data for purposes unrelated to our services without first obtaining your consent. Every use of data is based on a valid legal basis, whether consent, contractual necessity, legitimate interest, or legal obligation.
Neuw88 does not sell, rent, or trade your personal data. However, we may share your data with the following parties in limited and controlled circumstances:
Our Guarantee: All third parties who receive your data are bound by confidentiality and data protection agreements. They are only permitted to use your data for the specific agreed purposes, and must comply with the security standards we set.
Neuw88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or disclosure. These measures include:
While we take all reasonable precautions, no security system can be guaranteed 100% secure. We therefore encourage you to play your part in keeping your account safe by using a strong password and never sharing your login credentials.
Neuw88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
You can manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the neuw88 platform. For more information on how to manage cookies, please refer to your web browser's help guide.
As a neuw88 member, you have the following rights regarding your personal data, in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia:
You have the right to request a copy of the personal data we hold about you.
You have the right to correct inaccurate or incomplete data.
You may request data deletion under certain circumstances permitted by law.
You have the right to object to data processing for direct marketing purposes.
You may request your data in a machine-readable format.
You may request restriction of data processing under certain circumstances.
To exercise any of these rights, please contact the neuw88 customer support team via live chat on the platform or by email at [email protected]. We will process your request within 14 business days. In some cases, we may need to verify your identity before processing the request.
Neuw88 does not retain your personal data longer than necessary for the purposes stated in this Privacy Policy, or to fulfil applicable legal requirements. In general:
When your personal data is no longer needed, we will securely delete or anonymise it using appropriate procedures. Anonymised data can no longer be linked to you and may be retained for analytical purposes.
The neuw88 platform may contain links to third-party websites, including game provider or business partner sites. This Privacy Policy applies solely to the neuw88 platform.
Neuw88 is not responsible for the privacy practices of those third-party websites. We encourage you to read the privacy policy of each website you visit separately. Links to third-party websites do not imply that neuw88 endorses their content or privacy practices.
When you use games provided by third-party providers on the neuw88 platform, those providers may collect certain technical data required for game functionality. Such data collection is subject to each provider's own privacy policy, and neuw88 ensures all providers comply with the established data protection standards.
Neuw88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to members via:
The "Last Updated" date at the top of this page indicates when this Privacy Policy was last revised. We encourage you to review this page periodically to stay informed about how we protect your information.
Your continued use of the neuw88 platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account.
If you have any questions, concerns or complaints regarding how neuw88 handles your personal data, or if you wish to exercise any of your privacy rights, please contact us through the following channels:
Official Complaints: If you believe that neuw88 has violated your privacy rights and we have failed to resolve the issue to your satisfaction, you have the right to file a complaint with the Personal Data Protection Commissioner of Malaysia in accordance with the procedures set out under PDPA 2010.
We value every piece of feedback from our members and are committed to addressing every privacy inquiry with seriousness and transparency. Your trust is our top priority.
Neuw88 safeguards every detail of your information to the highest security standards. Register an account today and experience safe, fair, and enjoyable online entertainment for yourself.